Thank you for visiting our website for ComfortSteps.ca (“ComfortSteps,” “we,” or “us”). We are committed to providing a safe and personalized shopping experience. We collect, use, and store your personal information in order to respond to your inquiries, provide customer service, and process your orders.
Who we are
Our website address is: https://staircarpet.ca.
Purpose and Scope of the Policy
This Privacy Policy describes how we collect, use, store and disclose your personal information and how your personal information can be accessed, rectified, and deleted when necessary. This policy also explains how cookies are used on ComfortSteps.ca (the “Website”). Your continued use of the Website and services means you agree to our Privacy Policy, so please take a few minutes to read and understand it. Your access to and use of the services and products is subject to our Terms and Conditions.
This policy does not extend to websites operated by third parties. Furthermore, we do not control privacy policies of such websites or third parties. ComfortSteps is therefore not liable for their privacy policies, procedures and practices.
1. Personal Information Collected
We ask for and collect your personal information for the following purposes: communication and provision of customer services to you, processing of your orders, or as required by applicable law. Our systems automatically processes content and information you provide in order for us to optimize your customer experience.
In particular, we collect your personal information:
- When you contact us, we collect information about that interaction, including your name, email, telephone number, address, and purchase history – where applicable – as well as the information contained in such communications, in order for us to respond appropriately or provide customer service;
- When you make a financial transaction (i.e. make a purchase), we may require, in addition to your name and email, your billing and shipping address and telephone number in order to confirm and ship your order and comply with applicable law. As we use the services of third party payment processors, we do not collect nor store any of your payment information (such as your credit or debit card number, expiry date, CVV, or other payment information). Please note that the privacy policies and user agreements of said third party payment processors are applicable to financial transactions.
- We automatically receive information when you view or engage with our services, such as the type, duration and content of your activities on our Website (“Log Data”), which we use to operate and optimize our services. The Log Data may include your IP address, country, and city associated with your Internet Protocol (“IP) address, information about your browser and device-specific information.
- We use Cookies, which are files that are installed on your computer hard drive or web browser in order to collect information about your preferences and browser to optimize your experience on our Website.
You have the right to refuse to provide any personal information. You can also choose to withdraw any consent you may have given in relation to the processing of your personal information at any time, by contacting ComfortSteps at the email address indicated hereunder. Your rights are outlined at Section 7 of the present Privacy Policy. However, we may not be able to adequately operate the Website and services if you do not provide certain data.
2. The Use of Your Personal Information
We collect, store, and process information, including personal and non-personal information, in a variety of ways in operating our business, mainly:
- to allow us to provide our products and services;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to improve our Website and services;
- to answer questions and information requests;
- to improve our inventory management;
- for any other purposes authorized or required by law.
3. The Sharing of Your Personal Information
ComfortSteps will never sell or rent your personal information. ComfortSteps only shares personal information with third-party service providers in order to process your orders. It may also share your personal information as permitted or required by applicable law, or otherwise with your consent.
We may share your personal information where necessary to respond to your requests or complete your transactions, such as facilitating delivery of products through third-party carriers. Your provision of personal information on the Website constitutes your consent for us to share your personal information with third-party service providers as needed to fulfill your order.
ComfortSteps reserves the right to disclose personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, enforce our Terms and Conditions, respond to claims, or to protect the rights, property, business interests or safety of ComfortSteps, our service providers, or the public.
4. Storage and Processing
Access to the Website and/or services may be provided using resources and servers located in various locations. Therefore, personal information about you may be transferred, processed, and stored outside the country where the Website and/or services are used. Your information may be stored and processed in any location where ComfortSteps or its service providers have facilities.
The servers and databases in which information may be stored or processed by ComfortSteps and service providers may be located outside the jurisdiction from which you accessed the services and in a country where the data protection and other laws may differ from your country of residence. In the event personal information is transferred out of your jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement, and governmental authorities in accordance with those laws.
For users located in the European Economic Area (“EEA”), we may transfer personal data that we have collected from you to servers, to ComfortSteps’ authorized personnel, or to other third parties located outside of the EEA. However, when transferring your information, we will ensure that the country to which they are transferred offers an adequate level of data protection. Such can either be achieved if an adequacy decision of the EU Commission according to Art. 45 of the General Data Protection Regulation (GDPR) exists or by providing appropriate safeguards according to Art. 46 GDPR. In the absence of an adequacy decision of the EU Commission or of appropriate safeguards we will inform you about the risk of such transfer and will transfer the data only with your consent. We may share information collected as required by ComfortSteps’ business purposes.
5. Conservation Period
ComfortSteps undertakes to retain your personal data only for the period required to accomplish the purposes for which they are processed, unless further recording is permitted or requested by applicable law (e.g. in case of retention periods imposed by the applicable laws in force). To determine the appropriate retention period for personal information, we consider the sensitivity and purposes for which we process your personal information. We also take into account legal and regulatory requirements which require the retention of personal information for a minimum period of time, limitation periods for taking legal action, best practices, and our general business purposes.
We will delete data provided based on a consent according to Art. 6 para. 1 lit a) of the GDPR if the user withdraws the consent, unless further recording is permitted or requested by applicable law.
6. Children and Our Services
Protecting children’s privacy is important to us. ComfortSteps’ services are not directed to children, and you may not use our services if you are under the age of thirteen (13). We do not knowingly collect personal information from children under the age of thirteen (13) or otherwise under the applicable age limit for giving consent to the processing of personal data in your jurisdiction. If ComfortSteps learns that a child under the age of thirteen (13) has provided personal information to the Website, it will use reasonable efforts to remove such information from its files.
7. Cookie Policy
We use necessary cookies that ensure the proper functioning of the Website and services. ComfortSteps also uses cookies to collect Log Data, which may include information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. It may also include the pages of our Website that you visited, the time and date of your visit, the time spent on those pages and other statistics.
You can manage the cookies we collect through your browser and may, at any time, choose to disable cookies on your browser. However, note that disabling cookies could adversely affect your browsing experience on the Website.
Even if you have accepted part or all of the cookies we use, you may withdraw your consent at any time.
We sometimes embed content from some third parties such as payment processing plugins, all of which may use cookies on their website. However, the use of these cookies is not covered by this Privacy Policy and we have no access to or control over these cookies.
8. Your Rights
You may exercise any of the rights described in this section by sending an email to ComfortSteps. Please note that we may ask you to verify your identity before taking further action on your request. Other rights may be granted to the user according to the applicable regulations on the protection of personal data.
Right to access – You have the right to request copies of your personal information held by us.
Right to rectification – You have the right to request that ComfortSteps correct any information you believe is inaccurate, you also have the right to request us to complete information you believe is incomplete. To make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information at contact@comfortsteps.ca.
Right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right is not absolute and only applies in certain circumstances. For example, individuals have the right to have their information erased if:
- The personal data is no longer necessary for the purpose which ComfortSteps originally collected or processed it and is not required to be retained by law;
- The data has to be erased to comply with a legal obligation; or
- The data was collected from a child.
Right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to object processing – You have the right to object to ComfortSteps’ processing of your personal data, under certain conditions.
Right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to know about automated decision-making – You have the right to be informed when your personal information is used to render a decision exclusively based on an automated processing.
9. Security
We take reasonable precautions to protect the privacy, accuracy, and reliability of any information you provide to us and we use adequate safety measures to protect your information from loss, misuse, destruction, unauthorized access, copy or alteration.
Should we suspect a personal information breach, we will notify you and any applicable regulator of said breach where we are legally required to do so.
While we endeavour to make reasonable efforts to safeguard the confidentiality of your information, we cannot guarantee that information provided to us will not be intercepted and remain secure.
10. Update to this Privacy Policy
This Privacy Policy may be amended from time to time, due to the development of our services, our Website, or for legal matters. When modifying our Privacy Policy, we will make commercially reasonable efforts to advertise such modifications on our Website. Your continued use of the Website and the services after any such change constitutes your acceptance of this Privacy Policy, as revised.
11. Privacy Officer
Any request to access, rectify, and delete your personal information and any question, comment or complaint you may have with respect to the handling of your personal information by ComfortSteps must be sent to us by mail or email using the following contact information:
contact@comfortsteps.ca personal